JackpotCity Casino Review

Jackpot City Casino has returned to the UK online casino market. After a brief hiatus, one of the oldest brands in the country is back online under the Betway Limited licence, a Maltese-based operator managing several sports betting and casino brands. Now the casino is back online, and essentially a new casino site - New casino sites, there are more games, with over 4,000 online slots, live casino games, and virtual tables.

If you are looking for free spins bonuses, the casino’s welcome offer gives away 150 with 0x wagering. On top of this, there is a Mega Money Wheel supplying members with 10 free spins every day.

Welcome Bonus

The Jackpot City welcome bonus offer is a free spins offer. When you register and make your first deposit of at least £20, you’ll be rewarded with 150 free spins split across three days.

• Deposit & Wager min £20 and get 150 Free Spins

The five games that are included in this welcome bonus are:

• Gold Blitz Ultimate
• Eruption Blaze Cashingo
• 12 Pots of Gold Drum Frenzy
• Area Link Phoenix Firestorm
• Squealin Riches 2

The 50 Free Spins are credited daily over three days, 24 hours apart. As you can see, they’re all slots from Games Global studios, so if you’re looking for free spins on Hacksaw Gaming slot games, you’ll need to look elsewhere.

Important terms and conditions of the Jackpot City Casino welcome offer include:

• Offer is valid for seven days from registration
• Depositing £20 in multiple transactions e.g. two x £10 deposits, will not qualify
• Each spin is worth £0.10p
• Debit card deposits only
• Offer is only permitted once per person, household, family, email address, debit card number or shared computer environment

The best part of the T&Cs of this welcome bonus is that the winnings are completely wager-free - Casino bonuses no wagering. That means that you get to keep whatever you win from this bonus.

When I signed up to test the welcome bonus, I could no longer see this welcome bonus in my “Promos” section. Even though, I’d ticked the option to receive the offer. Then, a couple of days later, I received this promotional email informing me of the bonus that I’d seen upon registration.

After depositing and wagering £20, I received the 50 free spins, as I was still within the seven days window for this promotion. The bonus could’ve been better if it had included a wider selection of slots from the Games Global portfolio.

All in all, it’s the wagering requirements being set to zero that make this worth signing up for.

JackpotCity Casino Slot Games

If you are a land-based and online slot player in the UK, then you’ll appreciate the fact that Jackpot City hosts games from software providers such as Playtech, Blueprint, IGT, and Inspired. These brands are sought-after online and offline game developers also found in British pubs, bars, slot shops, and land-based casino venues.

On a weekly basis, you will find the casino selects several Game of the Week online slot titles, giving you new ideas for games to try out. On top of this, if you are in search of millionaire-making progressive slots, Jackpot City has you covered. Jackpot networks include Mega Moolah, WowPot!, and King Millions, each of which has the potential to pay jackpot wins worth between £4 and £10 million several times a year.

Just note the maximum bet for all online slots in the UK is £2 if you are 18 to 24 and £5 if you are 25 or over. Minimum bets depend on the slot you play and can be as low as £0.01 for penny slots.

JackpotCity Live Casino

The Jackpot City live casino section gives you access to games from four live dealer software providers:

• Playtech
• Evolution
• Pragmatic Play Live
• OnAir Entertainment

Slot players may be interested in trying out the OnAir live video slot, which is 9 Pots of Gold. Adding to this are bingo and lotto, wheel of fortune, and multiplier live game shows. Evolution’s Gonzo’s Treasure Hunt, Monopoly Big Baller, and Crazy Time are among the options available. As for game show betting limits, minimum bets are typically £0.20 and can reach up to £2,500 per betting round.

For those of you who prefer table gaming, Jackpot City has tables that cater to low-budget players up to high rollers. Roulette and Sic Bo accept bets as low as £0.20 per round, while live poker games come with minimum bets of around £0.50. For Blackjack and Baccarat, the minimum bet is £1.00, while high rollers might be interested to know that we saw some VIP games accepting up to £25,000 per betting round.

Mobile Offering

There is no download required as the Jackpot City mobile casino is purely web browser-based, also referred to as instant play on the British iGaming circuit. We tested the casino’s interface using several mobile devices using iOS, Windows, and Android operating systems. These devices also varied in screen size and were a mix of tablets and smartphones.

To sum up our mobile tests, we can safely say we had no issues. The mobile pages load quickly and are fully responsive regardless of the screen size of the device we use. We also had the same experience testing a variety of online slots and live casino games. Fast load speeds, and games are fully mobile responsive.

Payment Methods

All Jackpot City payment methods are free to use. You will need to deposit using British Sterling only, and once approved, the casino credits your real money balance instantly.

Other noteworthy points you should be aware of are that the minimum deposit is £10.00 and that the UK Gambling Act 2005 has been adjusted and now requires you to fulfil an affordability check for accumulated deposits of over £150 per month. As a final note, you cannot deposit using a credit card.

Here are the payment methods available:

• VISA/MasterCard Debit Card Only
• Maestro Debit Card
• Skrill Rapid Transfer
• Neteller
• PayPal
• Bank Transfers

Withdrawals are also free as long as you meet the threshold of £5.00. Cashing out for less than this amount will result in a £1.00 admin fee. For UK players, Jackpot City does not apply a maximum withdrawal limit. Also, when it comes to pending times, the casino states it will approve cashout requests within 0 to 24 hours. Drawing from our experience, most withdrawals have been instant.

Support

The support options you have available include FAQs, self-help via terms and conditions pages for the casino, bonuses, and live chat or email. The Terms and Conditions are easy to read and legally binding as per UK Gambling Commission regulations and consumer rights laws.

Here is a quick summary of our experience with the customer support services:

• 24/7 Live Chat: The support team is quick to respond via the live chat options provided. Waiting times are no more than 3 minutes, but usually around 1 minute. You can then chat in real-time with a customer service rep.
• Email: The email is for non-urgent questions. You can get in touch with the support team via the email form available after you sign up as a member. From our test messages, while carrying out this Jackpot City Casino review, we received replies within 6 to 12 hours.

Furthermore, Jackpot City takes player complaints seriously and, as such, has assigned eCOGRA as its official Alternative Dispute Resolution partner.

Jackpot City Casino Review Summary

It is great to see Jackpot City return to the UK online casino scene. It feels like this platform is part of the woodwork, and when it closed in 2021, it was a huge disappointment. However, thanks to the industry gambling entertainment giant Betway, the brand is back and better than before, in our opinion. There are more software providers and a massive selection of games.

We especially like the selection of progressive jackpots giving members a shot at becoming an overnight millionaire. Plus, you will find Pragmatic Play Drops and Wins, as well as Games Global prize drop promotions giving away 0x wagering prizes, adding to the fun. As for the interface and sign-up process, Jackpot City is as smooth as any other British online casino platform.

FAQs

How long does Jackpot City take to withdraw?

The official time frame stated in the Jackpot City terms and conditions for approving withdrawals is 0 to 24 hours.

How can I contact Jackpot City?

You can choose to contact the support team via live chat, which is open 24/7 and puts you in direct communication with a customer service rep in real-time. Your alternative is to use the casino’s email support service.

Is Jackpot City safe?

Yes. The casino operates under the strict and play-focused rules of the UK Gambling Act and consumer rights laws. As for cyber security, the platform must abide by the 10 Steps to Cyber Security outlined by the UK National Cyber Security Centre (NCSC.gov.uk).

How do you get free spins on Jackpot City?

You will receive free spins via the welcome bonus if you meet the £20.00 real money bet threshold. You can also claim free spins via the Mega Money Wheel and promotional emails or SMSs.